Privacy Policy
Information We Collect
Account Information: When you register, we collect your name, email address, and authentication credentials (or OAuth provider data).
Content Data: The manuscripts, documents, comments, and other content you upload or create on the platform.
Usage Data: Information about how you interact with the Service, including pages visited, features used, and time spent.
Device Information: Browser type, operating system, IP address, and device identifiers.
How We Use Your Information
- Providing the Service: To process your documents, enable collaboration, and deliver AI-assisted writing features.
- Account Management: To manage your subscription, process payments, and communicate service updates.
- Improvement: To analyze usage patterns and improve the platform's features and performance.
- Support: To respond to your inquiries and provide technical support.
How We Protect Your Data
- All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
- Manuscripts are stored in isolated, encrypted storage volumes.
- We conduct regular security audits and penetration testing.
- Access to production data is restricted and logged.
Your Manuscripts and AI
- Your manuscripts are never used to train AI models. This is a core commitment of our platform.
- AI processing of your content is performed in real-time and is not stored beyond the scope of your active session.
- You can disable AI features at any time from your account settings.
Data Retention
- Active account data is retained for the duration of your account.
- After account deletion, all personal data and content are permanently removed within 30 days.
- Anonymized, aggregated usage statistics may be retained for analytical purposes.
Your Rights
You have the right to:
- Access and download your personal data at any time.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Export your manuscripts and project data.
- Withdraw consent for optional data processing.
International Data Transfers
Your data may be processed in servers located in different jurisdictions. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable data protection laws.
Contact
For privacy-related inquiries, contact us at: privacy@factoria.ai
Cookie Policy
What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help us provide a better experience by remembering your preferences and session state.
Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, session management, security | Session |
| Preferences | Language selection, theme settings, editor preferences | 1 year |
| Analytics | Understanding usage patterns to improve the platform | 90 days |
Managing Cookies
- Essential cookies cannot be disabled as they are required for the Service to function.
- Preference cookies can be managed through your browser settings or account preferences.
- Analytics cookies can be opted out of through your account privacy settings.
Most web browsers allow you to control cookies through their settings. Note that disabling certain cookies may affect the functionality of the Service.
Security Overview
Infrastructure
- Hosted on enterprise-grade cloud infrastructure with 99.9% uptime SLA.
- All services run in private network environments with strict firewall rules.
- Automated backups are performed daily with point-in-time recovery capability.
Data Encryption
- All data in transit is protected with TLS 1.2 or higher.
- All data at rest is encrypted using AES-256 encryption.
- Database connections use encrypted channels.
Access Control
- Role-based access control (RBAC) for all internal systems.
- Multi-factor authentication required for administrative access.
- All access to production systems is logged and audited.
Incident Response
In the event of a security incident, we will:
- Investigate and contain the incident promptly.
- Notify affected users within 72 hours.
- Provide regular updates until resolution.
- Conduct a post-incident review and implement preventive measures.
Reporting Vulnerabilities
If you discover a security vulnerability, please report it to admin@factoriago.com. We appreciate responsible disclosure and will acknowledge your report within 48 hours.